Delete Your Account - QueueEZ Retail

You can request deletion of your QueueEZ Retail account and its associated data at any time. This page explains how to make the request, what is deleted, and what we are required to keep.

How to request deletion

Send an email to support@greenstone-technologies.com with the subject line "Delete my QueueEZ account".
Send it from the email address registered to your QueueEZ Retail account so we can verify ownership. If that is not possible, tell us and we will verify you another way.
We will confirm the request and complete the deletion within 30 days. You will receive an email confirmation once it is done.

If you are the owner of an organisation account, deletion removes the whole organisation workspace, including staff logins you created. Staff members can request deletion of just their own login the same way.

What is deleted

Your account and sign-in credentials (email/password and any linked Google sign-in)
Your profile details and, for organisation owners, store settings and branding
Queue history, served customer records, scheduling data, and any customer names entered
Performance and KPI data linked to your account
Push notification tokens and device identifiers

What is kept, and for how long

Billing and transaction records are retained for up to 6 years where required by UK tax and accounting law. These do not include your card details, which are handled by Apple or Google, never by us.
Backups: deleted data may persist in encrypted backups for up to 35 days before being purged automatically.
Legal: we may retain minimal records where necessary to resolve disputes or comply with legal obligations.

Questions

Greenstone Technologies Limited
11 Hampton Grove, Timperley, Altrincham, WA14 5AW, United Kingdom
support@greenstone-technologies.com

For full details of how we handle personal data, see our Privacy Policy.